Zara
Return policy violates CPA

I was given a pair of Zara shorts as a Christmas gift. They were the wrong size and I went into the Zara Waterfront store to exchange them.

I was told by management that returns can only be processed with a receipt or in the case of a gift, a gift receipt.

Needless to say, my gift did not come wrapped with a receipt, and the buyer (gift giver) was never informed that needed a gift receipt. Woolworths, Trenery and other Waterfront stores are a dream when it comes to exchanges - no receipts required.

Zara, if you're not informing every customer that they need a gift receipt, you're in violation of the Consumer Protection Act.

Change your policy. Value your customer. Comply to the CPA.

I wonder how many other customers have been turned away post Christmas wanting to return or exchange a gift.

I look forward to how you will respond and resolve this.

Craig

Company: Zara
Country: South Africa
City: Waterfront

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