Pick 'n Pay
How long do I wait for a reponose?

I don't understand what the point is of having a page on your website for customer queries & a twitter account to deal with these, when you DON"T provide feedback on the queries logged by customers! I logged my query on 24 October & am still awaiting the response. This is certainly not considered a reasonable time in which to provide feedback & after tweeting about it I got more of the same response. You state that "the management team will get back to you shortly" Is shortly a period of 3 weeks?

Company: Pick 'n Pay
Country: South Africa
City: Customer Service

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