Kalahari.com
Lack of Service

I bought a series on DVD from Kalahari but when wanting to watch the final disc I discovered the 4th disc was a duplicate of the the 3rd. I contacted them and reported the problem. After a week of waiting and phoning to follow up they finally responded and said that they would collect it and then refund me and then I would have to order it again. In response i asked would it not be simpler to do a exchange at the same time as them picking up the faulty box set. They also asked for the invoice which I have since deleted and asked if they didn't have this on file. I have now been waiting for more than a week again (over two weeks in total) and had no response. I don't see myself buying from them again if this is the type of service they think is ok.

Company: Kalahari.com
Country: South Africa
City: Gauteng

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