Kalahari.com
No refund after 16 days

Requested a credit refund on 30 September 2013. According to Kalahari such requests take up to 7 work days to be effected. After 8 work days I followed up via email and received the following email from Charles Frolick on 11 October:
"Please be advised as per feedback received, the refund will be processed." No date or any other information is provided, so I assume it is a deliberate sarcastic dismissal of my query.

On 14 October I spoke to Sandra Crissen at the Kalahari contact centre. She promised to look into the hold up and phone back within 24 hours. Well its more than 2 days later and no response from Sandra or Kalahari.

Rather let me know that you refuse to refund so I can lay a complaint with the consumer ombudsman etc. From the massive volume of complaints about Kalahari here on Hello Peter, I am not holding my breath for a constructive outcome.

This is not a spurious complaint from a nitpicker. I have spent R7400 with Kalahari over the past 3 years. A bit of respect and actual customer service has been earned.

Company: Kalahari.com
Country: South Africa
City: Contact centre

  <     >