Checkers & Checkers Hypers
Poor customer service and poor management skills

I usually pay at the money market at Checkers Hillcrest for my Easypay Account for Avon. I always record my details in a diary and issue cashiers on the counter. On 30/09/13 @ 08h30 I paid for my Easypay account and the cashier punched in the wrong numbers. On 02/10/13 received an sms from Avon telling my orders are on hold due to outstanding payment. On 03/10/13 at 8hooam returned to Checkers to report on this fault and I spoke to the cashier that assisted me the other day. She asked for my diary and proof of payment which I issued, they did realise the mistake as the Easypay numbers did not match. The manager came out of the office firstly did not introduce, nor ask and hear my side of story, the first response she gave was My cashier, herself and Checkers is not laid responsible for this error as i didnt issue her with a statement. My question was "Why was I not refuesd the service and its a shame because I always carry my diary when I pay with them only on this day their policies change. I had to beg to use their phone to call Avon which told me they cannot locate my money. Charlene Ferreira showed no empathy and remorse on the whole situation. I need Checkers to cleary explain.

Company: Checkers & Checkers Hypers
Country: South Africa
City: Hillcrest

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