Woolworths
Shocking service

I joined the rewards programme and at the time was informed I would get all sorts of cashbacks in vouchers if I spent a certain amount of money. I have to date received 2 vouchers. So I queried this to be told in July by Anthea that I am registered as post and the vouchers could be lost in the post. So they gave me R150 as a nice gesture. Despite me asking questions that weren't answered I got, PS do you know you have saved whatever amount with rewards. So in this email she advises that she has changed my communiation to email, despite me never selecting post at application stage. I then query last week where are my vouchers as I get birthday vouchers ect and get told that they were posted in August and expiry on the day I query them. So I am now frustrated beyond belief, seems Woolworths posts when they feel like posting and email when it is convenient. So I was told in July it has been changed to post yet now it has been posted. Absolute rubbish. The way in which I have been dealt with when querying this stuff is unacceptable and a just don't care attitude. I spend a fortune at Woolworths and am a VIP client according to the tiered structure, but this doesn't mean much.

Company: Woolworths
Country: South Africa

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