Kalahari.com
Kalahari - Poor customer service

On 03 Sep 2013 I ordered and paid for a book (Ref: 1000175454) via Kalahari from a 5 star rated third party to be delivered by courier. On 20 Sep 2013 I responded on Kalahari's website enquiring about the status of the delivery, (with an automatic response that my enquiry will receive attention in 48 hours). Until now, I received no feedback from Kalahari Customer Care on my enquiry.
I phoned Kalahari several times with different responses from the consultants varying from the book will be couriered soon or either cancelling the order. I cancelled the order on 30 Sep 2013, but could not complete the "re-fund request block" on the website, as such is not visible on my pc screen. I mentioned this also to the consultants, with no further assistance.
I received on 01 October 2013 a response from the third party's boyfriend that they have received the money from Kalahari, and are now trying to trace the tracking number (and courier company?)
Due to Kalahari's incorrect rating of the third party and credibility and Kalahari's lack of service in solving this matter properly, except for their standard answers, I would like Kalahari to re-fund me with R233-50 directly to my bank account.

Company: Kalahari.com
Country: South Africa
City: Cape Town

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