Edgars
Account Locked - Poor Service Delivery to Unlock

At Easgate Branch at 6:30pm to return items from a large purchase done on 21 Sep - announcement by Cashier my account is locked unable to help me - need to go to another section to clear lock - questioned why locked - security prevention for client - advised I did not know about this - told Service Desk had called me - no record on my cellphone of a call missed or received from Edgars - management at Eastgate can confirm this - husband also did not receive any call - this issue impacted on my personal time and my children's security as I had left them at KungFu lesson and needed to pick them up so not left alone - cashier called service desk waited forever for a response - management at Eastgate tried to assist with account been unlocked - Service Desk agent was very rude as I was scared to just advertise my ID, home address in an open area and he kept assisting I had to - I provided my ID to Jason, Store Manager, but SD Agent would not accept this - Jason gave feedback to me yesterday Edgars now expect my very busy husband to come into the store to have card unlocked and I am now not allowed to - if you wish for us to remain clients of Edgars, you need to resolve this favourably

Company: Edgars
Country: South Africa
City: Service Desk/Call Centre

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