Pep
Faulty goods - won't replace according to CPA

I bought a Nokia Asha 201 from Pep Stores in Welkom (Goldfields Mall). It began giving me problems after the first few days. I took it to Vodacom to ask their advice - would it be a simple problem to fix or a serious issue? I told the lady at Vodacom that if it was a serious issue I want it to be replaced!! She insisted I can take it to Nokia's Cell clinic and a technician can perform a software upgrade and that would solve my problem. I did that - and after not having my phone for two days it STILL did not work. I could still not get onto facebook, play games or go onto the internet without it saying "application error" or freezing. Today, I was not able to do ANYTHING with my phone!!!

I then took it into Pep to ask them to replace the phone (as according to the Consumer Protection Act I have up to 6 months to bring in a faulty phone and then I, the customer, can decide if I want it replaced, repaired or to be refunded). They refused to do this, saying it is not their policy (they only replace a phone after the first 7 days) - even though they are not in line with what the LAW states!! No matter how high in the company we went we got the same response!!!
This is not acceptable!

Company: Pep
Country: South Africa
City: Welkom

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