Woolworths
Loyal customer neglect

I have been a long time woollies store card holder and recently, a gold credit card holder. I usually pay both accounts IN FULL after receiving them, but was away for a month and the account software from their side (very user unfriendly) did not allow me to review my account on my iPad. As I did not pay punctually, I was phoned by the retrieval company demanding a pay date and have realized I am a mere number to Woolworths. I have many other accounts as well as a very well known black credit card which are paid up in full every month, but this is the first time I have been treated with such disdain. I did send an email asking the complaints department to come back to me... I was promised a reply within 48 hours but am still waiting after 76 hours. I think Woolworths should give a little more respect to their so called VIP customers, as I think they are resting on their laurels. I am now waiting for the correct department to phone me regarding closure of both my store and credit card account, and guess what? I'm still waiting...

Company: Woolworths
Country: South Africa
City: All - financial and stoc

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