Billabong
No replacement & no refund

I bought a dual time Nixon watch from this store on Saturday only to find that it did not work later in the day. Upon returning to the shop on Sunday I was told that they did not have a replacement item.

I then looked at the other watches on display and was prepared to pay in more for another one, but after checking I found that this watch was also not working.

After talking to the staff, I requested a refund as they did not have an item to replace the one that I purchased and the other watch on display was also not working. They then called someone at another branch and I was told that I could not under any circumstances get a refund and that the watch needed to be sent for repairs.

I wonder if this chain has ever heard of the Consumer Protection Act???

Company: Billabong
Country: South Africa
City: Rosebank

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