Edgars
Ripped off and slow response time

I returned two items to the East Rand Mall store on Tuesday 20 August. The value of the returned goods was R649.90. I then purchased different items that came to the value of R560.85 but my balance is now reflected as the full amount and the items that I returned were not deducted from my balance. I logged a query with the customer helpdesk and they passed it onto the store. I attached all the relevant dockets proving that the items were returned. A representative from the store called me on Monday 26 August and asked me for the dates and details of my query even though this had already been submitted. He said he would follow up and get back to me, a different representative from the store called me the same day at 18h30 to advise that it has still not been resolved. Besides the very slow response and resolution time I am appalled at the fact that if I had not picked up on this error they would have expected me to pay for items that I do not have. It is daylight. I am yet to receive an apology and I want my account to be rectified immediately.

Please can you urgently check this and correct it.

Company: Edgars
Country: South Africa
City: East Rand Mall

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