Forever New
Not helpfull

Purchased an armband bracelet on Saturday. Threw receipt away. Still had tag as only used bracelet yesterday. After less than an hours use, it broke in half. So I called the store to ask if they would exchange it. Lady advised that they could not as I did not have a receipt. My argument is that I still had the tag and that one could see that it was purchased from them. Why the hassle? I am not even from Durban, I live out of town and is a regular purchaser at forever new. I am totally dissapointed with the customer service. Yet if it was another store, eg woolworths they will have gladly exchanged with just the tag. I want the bracelet exchanged as I have spent the cash and have not made use of the item, as it just broke. And not to say their items are cheap. Please assist!

Company: Forever New
Country: South Africa
City: Pavillion

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