Edgars
No Feedback, No Service

The wife and I went to Edgars on Friday 8 August 2013. When we were done shopping it came time to pay. After standing in the ridiculously slow moving queue with our very patient 2 year old son we were told that our cards are no longer valid and that we need to go to accounts and resolve it. I then asked for a manager who helped manually complete the transaction and then went on to customer service where we encountered yet another long queue and after waiting for 20 minutes (again with my 2 year old) I was told that my temporary license wasn't good enough and the fact that I was there in person and have the original card and have been a loyal patriot for many years now did not count... my wife then went back to the same branch today to swop some items and was told the cards account is block. I am highly irritated and don't see why the client should suffer because edgars decided to change the card system, this should be painless to the end user don't you think? I would expect my new cards to be delivered at a convenient time and place for me. The manager didn't share the same enthusiasm towards patriots as we did.
What are your thoughts on this?

Company: Edgars
Country: South Africa
City: East Rand Mall

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