Pick 'n Pay
3 Managers required to direct client to open till

This is not really a complaint but rather a remark.

At PnP Woodlands there is a display and speaker to direct customers to available till points. This has not been used since the shop rennovations.
Last saturday there were 3 managers standing down the lane by the tills directing customers to open tills by shouting "NEXT" and pointing to the till.

I asked the closest manager why they do not use the automated system and he replied that they can do it faster than the display and speaker system.

I see this as highly ineffective, having the highest paid members of staff in the store directing customers to tills when there is a (already paid for) automated system to do the same thing.

Company: Pick 'n Pay
Country: South Africa
City: Woodlands

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