Checkers & Checkers Hypers
Participative Management

I am a person that seeks customer satisfaction and complain when it is absent
However when there is good service I am fully prepared to give credit when its due
A Que started getting longer at the cluster till for less than 10 items
A Manager (did not take his name}tall slender coloured gentleman name I think Dylan stepped in and conducted the till flow of customers like an orchestra conductor It was incredible The que disintegrated in seconds and customer satisfaction was visible
Lessons from this
Tellers without direct supervision are inclined to chat and generally become slower with their service
The manager would keep an eye on the progress of the client and time to perfection the next clients visit innevitably saving seconds that added up to minute in no time
The teller stays focused
Well done Boet Make a video and use it for training

Company: Checkers & Checkers Hypers
Country: South Africa
City: Brooklyn

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