Whirlpool
Terrible Whirlpool after sale service

I bought a Whirlpool oven and hob from Makro on 23 March 2013. The electrician installed it on 8 April only to find that the oven was faulty. I returned it to Makro on 12 April and because it was more than 14 days they logged a call with Whirlpool. After the technician replaced two parts, he said that they should replace my stove and that he would send an email to Whirlpool. That was 31 May. After numerous phone calls with technician and hearing every time that he will sent Whirlpool an email, I took the stove back to Makro on 24 July. The staff were very helpfull but they could not get hold of the technician or Whirlpool and booked it in as a repair. Today I called Makro again and the lady explained to me that she has called Whirlpool numerous times to send a technician to their Cape Gate branch, but that they have not responded at all. Therefore I am lodging this complaint towards Whirlpool who seems to be the party at fault here. It has been over 4 months that I have had to struggle on without an oven and I demand answers!

Company: Whirlpool
Country: South Africa
City: Bellville

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