Ordning&Reda
Store's wrong pricing is customer's problem

You'd think when you arrive at the till to pay for an item you wish to purchase and the price on the computer differs to the price that the item is marked at, the store sells the product to you at the marked price, right? Well not according to the staff of Ordning & Reda in Sandton City, on Sunday 21/07/2013.

After I paid for my item, and told the shop assistant that she has short changed me, she said the price on her computer was different and that was the price I had to pay.

I showed her the price that the item was marked at, and said that it was the price she had to charge me because that was on the item, but she just said that the merchandiser had made a mistake with the price, and I had to pay what was on her computer, and refused to hand me my correct change.

I think that is disgusting and unprofessional. A customer should not have to take responsibility for the store's mistakes.

Company: Ordning&Reda
Country: South Africa
City: Sandton City

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