Woolworths
Dissapointed

I've been overpaying my account for the last 2 months prior to this one and when I realised I have credit on my account (and with a baby on the way) need any extra cash for paying for other things, I contacted the woolies customers accounts and asked what steps I should follow to get a refund on some of the credit lying on my account. I was told what to do and this was done on the 5th June '13, emailed to [Email Removed]
On the 12th June '13, I have not yet received any feedback from woolies, so I resend the email that was sent on the 5th June. I completely forgot about following up and this morning I decided to call in and ask whats the hold up. I was told that they are waiting for proof of payments from my bank account?!? i emailed through proof of payments, which was emailed directly from my fnb account showing the amount, date, time etc How difficult can it be for this process to get started so that I can get the amount asked for back?? if they think I'm a criminal, can they not pick up a phone and call fnb??!? Really dissapointed in client services when it comes to attending to queries... well maybe I'm just the "lucky" sod to get bad response.

Company: Woolworths
Country: South Africa
City: Financial services

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