Truworths
Truworths Staff - Ignorant of Duties

I have had similar experiences at Clearwater, Cresta and Rosebank where I think the staff are under the impression that they were employed to have conversations with each other or to be on their cellphones. The customers have to wander around looking for help and there is nobody available or they say they will be back in a minute and just never return to give the assistance required. I have the problem every month of paying my account. The till in cosmetics either does not accept cash or there is just no operator. On Sunday I tried buying some Clinique face powder at Cresta and I was told that the till in the cosmetic department has no operator whilst there were 4 (four) staff members including a Manager standing and having a conversation. I was told to go to the main tills to pay. Having seen the long queue, I went back and told them that I did not want the product, and well what do you know, suddenly somebody would assist me at the till in cosmetics. After all that hassle, I refused to take the product. This happens to me all the time where they are not willing to assist. Disgusting service. The stores are untidy, clothing laying all over the floors.

Company: Truworths
Country: South Africa
City: Clearwater / Cresta / Ro

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