Woolworths
Bad service & wrong information updated on system

Hi, I recently applied for a loan @ woolworths contact center, after applying for the loan i did not receive any feed back until i had to call them back find out how far they were with my application.

secondly the contact center updated the wrong debit order date which i had not agreed to, which will appear as an unpaid on my bank statements.

I seriously think woolworths contact center needs a serious upgrade on service dilivery & training making sure that each consultant takes responsibility for the client they speak to.

I do not believe theres no excuse for bad service, people must just responsibility.

Company: Woolworths
Country: South Africa
City: Financial services

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