Furniture City
Inability to provide service

Via telephone, I applied and was provisionally approved for an account at Furniture City. I went to the Menlyn branch to provide my documentation. After arriving, the staff took 10 minutes (in an EMPTY store) to direct me to the appropriate person. I handed them my documentation, which they neglected to accept on the grounds of my employment letter. I work telematically for a firm based in the USA, and I do therefore not receive traditional payslips. I contacted my employer in the USA, who sent me a new letter that complied to the specifications set out by Furniture City. Furniture City accepted the letter, but still denied an account on other administrative grounds.

In the following week, I contacted Furniture City numerous times to attempt pinpointing the grounds of the denial. It turned out that their system rejected the account on the basis that the company I work for does not have a South African landline number. I had supplied them with the USA office direct line number, but apparently that was insufficient,

They informed me that there was nothing they could do. I just do not understand why I should be denied an account as a result of their administrative ineptitude.

Company: Furniture City
Country: South Africa
City: Menlyn branch

  <     >