Browns The Diamond Store
You must pay for your repairs from there defects

In Dec, purchased a "diamond tennis bracelet" from Canal Walk, Cape Town branch for a huge amount of money.
In April I returned it as when my wife attempted to put it on, it broke in half.

I am so disgusted at the level of service, specifically from the gentleman manager there.
His immediate attitude in bringing it in was that it was my wife's fault, not a factory defect.
He wasted my time by waiting for 30min while he tried to inspect it and point blame at us. (disgusting, and sickening)

Today, I collected the repaired bracelet to find that I must pay R250.00 for the repair.

I am so annoyed and angry with the situation, as firstly I was not told about this cost first and secondly why should I pay R250 for what we believe is a manufacturing defect?

This male manager which I think his name is "Gavin Robinson" had such attitude and arrogance about him.

I told him clearly if you choose to insist I pay R250, I will never buy from Brown's again, however they dont give a

Company: Browns The Diamond Store
Country: South Africa
City: Canal Walk

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