Woolworths
Terrible, pathetic customer service

I arrived at Woolies customer service at about 16:25. When I got there, there was a gentleman who was being assisted and I was the only one queuing. The gentleman left at 16:35 and the lady who was assisted her was still on the phone trying to find a jacket for the gentleman. At about 16:50, the lady was still on the phone trying to locate the jacket. I understand fully that she was assisting the previous customer 20 minutes after he had left the store. What I did not appreciate was that the lady didn't even explain to me that she was busy, she let me stand there on the queu like a fool. When I indicated that I was leaving, she didn't even put the phone down to say "sorry mam, I'll attend to you just now". She just continued as if I wasn't even there. I'm appalled at the non-service I received from WoolworthsWoodmead today. I've heard a lot of stories about the store, which I choose to ignore but I saw it today. I also understand fully well that the store is not the problem but rather the people that work for it. I'm so dissapointed, where is customer service when you need it?

Company: Woolworths
Country: South Africa
City: Woodmead Retail Park

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