Woolworths
ONLINE SHOPPING A GAMBLE

Of the numerous times I have ordered via online shopping, each and every delivery contained substitutes for items that were not in stock! Most recently this month 5 items were not in stock and only 2 substitutes were provided in its place??? This is such a waste of time for both Woolies and I - as the delivery trip doesn't make full use of the delivery fee that I'm being charged.

May I suggest that you update your website so that each branch has a detailed listing of what items they actually have in stock! In this way, we get exactly what is available from the branch that we order from and are not continuously disappointed - at the moment, we don't get what we shop online for, but take a gamble when using your service.

Also, should you fail to adequately provide for the items requested, the delivery fee should be waived as a result of the inconvenience caused by the rigidity of your online shopping system.

Kind regards,
Diana Govende

Company: Woolworths
Country: South Africa
City: Durban

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