Adt Security
Accounts Dept. Incompetence or ignorance?

I am a current client of ADT, a residential client. I have billing issues that date back to July 2012 and still persist. I have attended ADT head office twice for meetings, i have met with Alida Potgieter who is allegedly the National Manager and i have sent in excess of 80 emails in just the last 4 months. The attitude and reaction time is appalling and leads me to believe that they choose to ignore their residential customers because we are after all just individuals; not a huge risk if they lose me as a client.

I have the impression that they will railroad their residential clients into a position of being bullied into payment and actually don't care about customer satisfaction.

Having said this, operationally and with the guards that i have encountered i have nothing but compliments, but the debtors department for residential customers is a joke.

Company: Adt Security
Country: South Africa
City: Head Office Accounts

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