Mix Telematics Africa (Matrix Vehicle Tracking)
DID card - get it changed

It's the owners responsibility to check the working order of the unit, but when Matrix make changes why don't they do a recall?
DID card system is being phased out but no one lets you know till you have problems. This weekend had 2 geoloc movements reported via sms to me, only problem was it was in the garage not moving!!
I called the call centre they logged the call with Technical, only to wait till 12pm Monday to receive a call by which time I had already spoken to the account manager to be told that the DID needed replacing.

If it's my responsibility to check the unit is working, what is Mix Telematics responsibility?

Company: Mix Telematics Africa (Matrix Vehicle Tracking)
Country: South Africa
City: Jhb

  <     >