Multichoice
Charged for no service and removed mobile device

Multichoice started billing me for DSTV mobile services which was supposed to be free with my premium subscription.
The call centre has apparently reversed this now.
Now they say that my mobile device is removed from their system, it has a faulty status which was physically reported to them. I have never done this!!
They say the only way to resolve it is for me to drive a total of 100km to their offices at my expense and time. After spending an hour on the phone with them.

Faith Matona and Nelly Mokganya are trying to resolve this issue, thanks in the interim.

I shouldnt be asked to fix their mistake. I would like this done remotely or I be fully reimbursed for the device that I purchased.
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Company: Multichoice
Country: South Africa
City: Johannesburg

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