Multichoice
Call centre operators should listen

After repeating my ID number 5 times to different operators, repeating the same information ad nauseum- "there are only white cables at the back of the decoder. So are there blue and green. No only white. Is there a yellow one. NO- ONLY WHITE!! "Etc. They should be trained to LISTEN. And the voice prompt system is pathetic- it could be shortened by half. I am cancelling my HD PVR dual view premium subscrpition- I have had enough.

Company: Multichoice
Country: South Africa
City: Hermanus

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