Multichoice
Information melt-down

I understand that the call centre gets thousands of call per hour, they work under extreme pressure and needs to deal with rude and impatient customers. So when I phoned the first time I was friendly, courteous and patient, I explained the scenario and the agent gave me an amount I needed to pay to reconnect my service. She gave me the banking details and I did an EFT payment, and assured me that after I make the payment it will reflect on their sytem in 15 minutes, and that after I specifically mentioned that I was doing the EFT from FNB to ABSA. Nevetheless, I phoned the Call Centre again more than an hour later, and another agent told me that the payment won't reflect on their system because I did an EFT from another bank etc. (exactly what I asked the previous lady) and for quicker response I needed to email through the proof and that department would link the payment to my account within an hour. Again, a bit less friendly and a bit less patient, I did as I was told, and still composed myself - especially having to spend listening to que music for more than 20 minutes at a time. I left it at that and decided to give the Call Centre a try this morning. Part 1 END

Company: Multichoice
Country: South Africa
City: Call Centre

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