Multichoice
COMPLETE LACK OF ANY CUSTOMER CARE

Multichoice has some how blocked all but 10 of my channels yet continue to debit my account for the full premium bouquet of channels. I have tried to contact the call centre which just rings and rings until getting through to a machine. When providing my ID number or smart card number, it states that neither are recognised. Strange as they know exactly who they debit for the money every month.

After spending 2 hours attempting to speak with a natural person I gave up and emailed my problem to Dstv customer care. I have had no response so I continued to call the call centre the next day which seems devoid of all human contact. Pathetic joke of a company. My fees have been paid in full and my viewing is being disrupted by their stuff up. I am unable to speak with any person over the call centre and receive no response to my emails. it is like dealing with a company.

There seems no choice but to cancel my dstv as why pay for something not received.

What a pathetic excuse for customer care. We need more competition for the likes of these monopolistic entities.

Company: Multichoice
Country: South Africa
City: Cape Town

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