Multichoice
Competence please

The signal in Cape Town has apparently changed. I was called and asked to be called back to set up a time for a technician to come update the settings. Was never called back which is problematic but I read up and apparently the change would note effect sea point.
Today I have bad signal again which is sporadic so I called in. Was left on hold so the team leader could be contacted. Then a second time. Then a third... Why not just put the team leader on the line and if you don't know what you're doing then ask to call the client back! Don't keep them on the line waiting. And what happened to the initial technician who was meant to be in contact?

Customer service? Why must this be a mission? The decoder is not tuning. Why not just call the client back or organise a technician.

Company: Multichoice
Country: South Africa
City: Call centre

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