Multichoice
CALL CENTRE FULL OF INCOMPTENCE COSULTANTS

I cannot beggin to describe how frastrated i am right now. On the dd:2013-07-15 i called the call centre requesting for my mom's account to be debited together with my account from my bank account. I spoke to a lady by the name of Nosipho and said that is possible and did it for me. On the dd:2013-07-18 my mom paid cash because her inv was on the 15th of each moth. She called me saying she received and sms from Mulitchoice today saying her account is in arrears. I called the call centre again to find out what was going on because on my side it says i only owe R70.00.

The consultant confirmed that a payment was made to my account instead of my mom's account and only my payment will go through from my bank account. I was only told today that there are procedures that needs to be followed before my mom's account can be debited from my bank account. Why didn't the first consultant mentions this to me and why is my mom's payment allocated onto my account, can somebody answer me please!!!

Company: Multichoice
Country: South Africa
City: Call Centre

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