Multichoice
Lost confidence in Walka

Dear Multichoice,

I have lost confidence in your Walka Device and yet you want to replace it with the very same version again! I understand that your service and call centre staff are just following procedures but I sometimes I feel that you are not listening to your customers. I don't want you to replace my current device with the same version, I don't have any guarantee that the same problem will reoccur on the new device. Can someone please think beyond the "Red Tape" and listen to my request? Like I mentioned on numerous occasions before, I am willing to pay in the balance between the value of the Walka and the new Walka 7. I just don't want the same device again. Can someone please assist me with regards to this?

Kind Regards

Company: Multichoice
Country: South Africa
City: DStv Mobile Department

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