Multichoice
PAYMENT DUPLICATED FOR WALKA

We purchased at Walka (Mobile) to watch European Cup. We realised that we where debited twice for the device. This happened on 6 April 2012. We have since entered into numerous e-mail, calls and frustration. We cannot get to speak to somoene in accounts or get anyone to escalate the query and get it to the accounts people. We have sent Statement, Proof of Purchase, and now they want more statements before they can do anything. I refuse to provide them with any further info. They keep on referrering to an account reconciliation that shows a reversed credit that is a error on their part and they just cannot check their own banking records (the call centre staff obiously cannot) hence it should be sent to accounts. How frustrating and difficult it is to get through to these arrogant consultants that I want the accounts department to handle my query. PLEASE IF ANYONE FROM MULTICHOICE READS THIS AND CARES PLEASE ASK YOUR ACCOUNT MANAGER OR FINANCIAL DIRECTOR OR YOUR CEO TO PHONE ME.

Company: Multichoice
Country: South Africa
City: Randburg

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