Department of Home Affairs
Big Compliments

I would like to compliment the DHA head office officials for their attitude and support with regard to my application for Permanent Residence. I applied in October 2011 and after 8 months I was expecting to receive some feedback. Around August 2012, I got a call Home Affairs head office requesting some extra document for my spouse which I did immediately via email. I kept calling the call centre after wards just to check if it is ready but they kept on saying my query has been sent to Head Office and I should call after 2 weeks.

In January 2013, I decided to follow-up with the person who requested extra documents for my spouse in August 2011 and his support was so wonderful during my follow-ups and later the Senior Administration Officer as well as person handling my files were so professional. I was later called this month to submit any particulars of my children which were not in the application. As I write have just, I have recently received my PR as well as for my spouse, and my 2 daughters. I think with this type of commitment and professionalism the DHA is heading to greener pastures especially if these can happen in all divisions of the Department of Home Affairs. Thanks

Company: Department of Home Affairs
Country: South Africa
City: Head Office

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