City of Tshwane Municipality
Electricity still off after 7 days of promises

After a grossly wrong account was queried in August 2013, i was told that the account would be put on hold until proper readings could be done. This was done a month later, and a new bill provided in which all the previous wrong entries were credited and the proper total debited to my account. The account had a pay by date for the new full amount of the 14th of October 2013. On the 10th of October i paid the account in full, only to have my electricity cut on the same day. After numerous calls the metro issued a re-connection order on the 11th of October 2013, since then, i have been receiving a beurocratic twostep on when the power will be switched back on. Today is the 7th day without power. There is zero effort to have it resolved, and every person just shrugs and passes the buck. There seems to be a lot of people in the reconnection department but not a single one seems to have any authority or know how to resolve an issue. The standard answer is: today or definitely tomorrow. Everything is blamed on contractors and no plan, schedule or time of issue resolution can be provided. Nobody knows how the order to switch back on actually gets done. Glad to see my tax hard at work!

Company: City of Tshwane Municipality
Country: South Africa
City: Electricity

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