City Power Johannesburg
Pro Active vs Re Active

My daughter received a bill from City Power for R68000-00 .In all fairness she has been advised that an auditor will come and assess the problem. I then went on to the City Power feedback site to make a suggestion only to be told that the reply address on the City Power server is not found. The point I am trying to get to them is that surely in this day and age they could have some kind of red flag system that monitors these anomolies and proactively contacts the client to say that there appears to be a problem on their account and that somebody will be sent out within 48hours to attend to the problem, instead of which you are sent into a flat spin and stressed from getting a clearly outrageous bill. Come on guys. Set up a review team and deal proactively it will get you HUGE PR POINTS instead of the bad publicity you have had over the last years. And also save the consumer time and money, a priority we all need right now.

Company: City Power Johannesburg
Country: South Africa
City: Fairlands

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