City Of Cape Town Municipality
5 months and incorrect billing still not fixed

In January 2013 the Council started billing me for electricity consumption at a property I own in Simons Town. The problem is, there is a prepaid meter in the flat. My first phone call to the accounts department was made on the 7th Jan and I have made numerous follow up phone calls and to date I am still receiving an account for electricity at the premises. I called again today only to be told to wait 21 working days for feedback as this matter had been escalated.
This appears to be the stock standard answer and the staff seem to be completely powerless to do anything further.
My concern is 1) that they turn the electricity off at the flat and my very good tenant is negatively impacted by this and 2) my credit record, which i pride myself on is tarnished.
Surely it should not take 6 months to rectify a matter such as this as the facts can be cheked quickly and easily. PS. My neighbour in the same block of flats has the same problem!!

Company: City Of Cape Town Municipality
Country: South Africa
City: Cape Town

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