CLICKS STORES HEAD OFFICE
Refund refusal

On the 7th of July, I sent my teenage daughter to clicks pharmacy kroonstad to purchase nappies and a manual breastpump. She purchased a wrong size of nappies and a wrong brand of breastpump. The following day I sent her to either ask for a refund or get the correct items. To my horror, she was told that a refund nor an exchange will not be granted because another customer's clicks club card was used during the transaction and apparently that same card was needed for the refund to go through. I'm livid because it was the cashier (Bevan) who thought it was wise to swipe another customer's club card. I have a cliks club card but I didn't give it to my daughter because I didn't want to confuse her with too many cards. This experience has left a sour taste in my mouth, I will never visit that clicks ever again.

Company: CLICKS STORES HEAD OFFICE
Country: South Africa
Region: Free State
City: Kroonstad
Postal Code: 9499
Phone: 0785934848
Site: www.nuclicks.co.za

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