Mail & Guardian
Non-delivery of newspape

I renewed my subscription in November 2012. After numerous complaints, I only started receiving the newspaper again in February 2013. Even then it was intermittent, often not arriving for several weeks at a time. It is always difficult to get the Subscriptions Dept to do something about the appalling delivery rate, even when they say it is going to change. There has again been no delivery for the last three weeks, and when I try to phone I get a recorded message, which says it is putting me through to an operator and then just loops back through the recorded message. This is my last-ditch attempt to get them to deliver. If nothing changes, I will cancel my subscription and request a full refund.

Company: Mail & Guardian
Country: South Africa
City: Capital Park, Pretoria

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