Alexandre Forbes
Delays in provident fund withdrawal

AF is stalling to pay out, perhaps leaching off the interest of the funds, while disorganizing people plans. They have a useless call centre which needs to communicate to the administrators, and never gets back to you. They all give different information. I escalated to their complaints department, and assured my issue would be resolved in 4 working days, today is the third. I called to follow up, only to be told the payment was rejected by their system.. and then I find gazillions of complaints about the same thing. The way they apologize, you would swear they are working around the clock to resolute your issue, only to get another apology.

Company: Alexandre Forbes
Country: South Africa

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