Hyundai South Africa
R120 000 car incurred major expenses after 5 000km

Took delivery of my vehicle in November 2013 with almost 40 000km on the clock. Was informed by the salesman that it had undergone its 25 or 30 pointcheck. I sent the car for a service on 29 January 2014 (45 000km). We were asked to replace the brakes, windscreen wipers and the back tyres. A total cost of about R3 200. I phoned Neville the sales manager and asked him, given the circumstances, to absorb the cost. He refused. I told him it was unethical to expect me to pay for something that they should have picked up in the check of my car. He referred to Navin, another manager. He phoned me back that day and informed me that Hyundai will not be able to do anything to help me and that I must foot the bill myself. I have found their service shocking. The day I went to sign the documents, they were unable to find the car. When I went to take delivery of my car, they could not find the spare keys. I went back 4 times before I could take possession of the spare keys.

Company: Hyundai South Africa
Country: South Africa
City: Sherwood

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