Imperial Select Multi Franchise
Service book lost, owner must pay for service

I bought my car July 2013 and was told the service book and spare keys will be sent to me in the next few weeks as the books and keys were said to be misplaced during shipment of the car from JHB to Cape Town. 3 Months later I was told that the books and keys cannot be found and a new key would have to be cut and new books would have to be ordered.

I recieved my keys in December 2013 and my Service book in January 2014. The book was new and empty with no stamps of any previous services recorded. I called Hyundai and supplied the VIN number and was told that the first two services of 15 000km and 30 000km were done, but as the 45 000km has not been reached yet, a yearly service was due in October 2013. Because I missed the date, I would have to pay for the service myself.

Not knowing this as i did not have the service books at the time, I called Imperial Select Tokia asking why I was not informed of this due date of October 2013. I was told that, unfortunately, the customer must pay for the service as it is up to the owner to take the car in.

I find this unacceptable and unprofessional as I was unaware of any service due date. Imperial Select MUST pay for this service.

Company: Imperial Select Multi Franchise
Country: South Africa
City: Tokai

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