Citroen
Maintance Plan Disappears

I bought a new Citroen DS3 Sport in Nov'12. In the deal structure was an Extended Warrantee & a Maintenance Plan. On 28 Dec'13 I took the vehicle to Citroen East Rand for brake pads replacement & learned that they could not find the Maintenance Plan on the system. They confirmed that there is a plan, but no policy nr was linked to it. I then payed the Invoice for R1 781.58, them agreeing to find out the problem & refunding me as it was resolved. I contacted my Finance provider, ABSA Vehicle Finance they informed me that McCarthy invoiced the bank for the Maintenance Plan, I informed Khulani @ Citroen Customer Relations of this & she approached various parties on my behalf. Now since 28 Dec'13 to date I have spoken to numerous people at Bidvest (Vernon Govender), Citroen Customer Relations (Khulani Mnyathleli), McCarthy (Mulungisi) & Kempston Motor Group to no avail. I've been told various stories such as: "miswording on documents", "the maintenance plan is actually the Extended Warrantee", it's McCarthy's responsibility, it's Kemptson responsibility etc. I can no longer stand all the & attempted cover ups & this looks al lot like! I can't understand why there would be n

Company: Citroen
Country: South Africa
City: East Rand Mall

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