Nissan South Africa
No Parts / Poor Service & Feedback

Since being rear ended on 17/04, vehicle was taken to a panel beater - parts were ordered with Nissan first week of May. Nissan provided incorrect R/R Fender & the part had to be re-ordered. We were advised the new part would arrive on the 3/06. We called on the 5/06 to check progress & were advised that the part has not arrived due to a fire in Thailand. The fire was on the 10th May which means Nissan knew full well that the part was not going to arrive. Everytime we call, they don't have a date for the arrival of the new part & advised that the case has been escalated. Our phone call to Nissan on the 10/06, we were simply advised that the part is due to arrive the 11th July. That is 9 weeks later which means I have sat without a car for 3 months. Apparently the situation was again escalated to management for a better solution. No feedback & again 3 weeks later. No assistance is being offered, no plan being made to bring the part in sooner. Frustrated is not even a term that can be used, the service & feedback is absolutely shocking, not to mention the patronizing line "We understand ur frustration, this has been escalated to management, I will call you back", which never happens.

Company: Nissan South Africa
Country: South Africa
City: Pretoria

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