Dream Nails
Naz is so awesome

After an unfortunate incident at the salon, Naz handled my complaint with so much of grace and and empathy. She is example to all leaders/managers. She doesn't make excuses, she is honest and sincere. I felt at ease speaking to her.
She invited me back to have my treatment re-done at no extra cost to me.
I would like to say that Naz, you have restored my faith in the Dream Nails brand. You are a shining example of what customer service is about. I hope that other Dream Nails managers learn from you.

Many thanks.

Company: Dream Nails
Country: South Africa
City: Kenilworth Centre

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