SA Post Office
Poor service delivery

I have been waiting on an international parcel for a very long time. Have been shipped and received by JHB INT MAIL CENTRE (HUB) on 18/10/2013. Did not get any email or post informing me that my parcel can only be sent once invoice is sent to them. Finally I have received an email address to send my proof of payment to and sent it on 05/11/2013 to
[Email Removed]
No reply up until now. And my tracking info states:
1 In transit 2013/10/18 18:49 JHB INT MAIL CENTRE (HUB)
2 Detention Notice 2013/10/14 02:54 JHB INT MAIL CENTRE (HUB)
3 To Customs 2013/10/12 02:51 JHB INT MAIL CENTRE (HUB)
4 Incomming International 2013/10/12 02:04 JHB INT MAIL CENTRE (HUB)

Is it truly so difficult to receive an International parcel.
With whom can I get in contact with regarding this parcel for I am being referred to this email address constantly with no reply.

Extremely poor customer support for S.A. Post Office's side.

Company: SA Post Office
Country: South Africa
City: JHB INTL HUB

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