Vps.co.za
No refund, account deleted

I bought a small package VPS from [URL Removed] (the R150 one). I was planning to put an openvpn server on it. I bought it on the first of the month and tried to configure OpenVPN but I saw that tun/tap was not enabled. I contacted them via a ticket and got this response:

"TUN/TAP is not supported on a XEN environment which is what we use for our virtualisation layer.

We can however support your VM on KVM however this would require a reinstallation and change of IP. Can I proceed? "

So I replied that they may go ahead. This all happened on the 1st of October. I then heard nothing from them until the 4th. I sent numerous replies on the ticket asking when this will be done as I could not use the server without that enabled. They then replied on the 4th saying tun/tap was not possible and that they could refund me, so I accepted the refund. So I replied saying that I would like a refund on the same day (the 4th).

They closed the ticket and I didn't hear anything from them again. So I reopened the ticket on the 10th asking when they were going to refund me. They didn't reply. I just tried logging in and got the "your username/password is incorrect message". My account is deleted...

Company: Vps.co.za
Country: South Africa
City: Vps. co. za

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