British American Tobacco SA
New Trading Terms Are Not In Accordance

BATSA has decided to cut out on the discounts they were offering retailers. This leave them with no or minimal spending on advertising & marketing as they now doing nothing for their loyal customers which means they are promoting competitor advantages & illicit trade. This in turn means that I as a retailer will cut off all means of advertising & promoting BATSA products. Thirdly, BATSA need to revise their policy of Return of Products, coz Section 20 (2) of the Consumer Protection Act, a customer has the right for a full refund as well as a cooling off period according to Section 16 of CPA. In practice, an end-user may opt for a brand but then realises the taste is not of his preference so he changes his brand but now as the retailer, I am stuck with the goods or I do not exchange his goods based on the BATSA returns policy leaving an angry customer. This experience has been encountered and can be testified by my very own customers. We need feedback or legal action will be taken ahead to rectify this unjustifiable action and terms from BATSA.

Company: British American Tobacco SA
Country: South Africa
City: National

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